How does the ordering- and shipping process work?
Our cookies and bars are freshly baked, restocked and shipped every sunday and wednesday. When you order on Sunday, Monday or Tuesday we’ll bake and ship your cookies on wednesday. We ship with PostNL, who normally deliver within 1-2 business days (including Saturdays) throughout The Netherlands and Belgium. In this case that means you will likely receive your order on Thursday or Friday following the date of your order.
When you order on Wednesday, Thursday, Friday or Saturday, we’ll bake and ship your baked goods on sunday. That means you will likely receive your order on the Tuesday or Wednesday following the date of your order.
You will be able to follow the journey of your order via a Track & Trace link. Please note we have no control over shipping once we hand over the order to PostNL. Questions and complaints about your shipment should be directed to PostNL.
How much are the shipping costs?
For cookies the shipping costs are 4,95. For bars the shipping costs are 4 euros, since they fit in your mailbox. We use PostNL.
How big are the cookies?
Each of our cookies weigh 150 grams.
What is the best way to reheat my cookies?
Personally, we enjoy our cookies best fresh out the oven. No worries though, you can achieve the same experience at home simply by reheating your cookies in a preheated oven (or air fryer) at 180°C. From room temperature: reheat 5-10 minutes depending on how gooey you like the inside. Don’t have an oven? Our cookies can also be reheated in the microwave for 20-30 seconds. Bear in mind that the microwave gives other results than the oven: the cookies will turn out softer and chewier and lose their crunchy top! If you’ve stored your cookies in the freezer to enjoy later, simply reheat from frozen for a little longer (about 12-15 minutes).
How long will my cookies stay fresh?
As our cookies are individually wrapped and heat-sealed, they will remain fresh for at least 7 days at room temperature, and even a little longer in the fridge. However, for optimum freshness, we recommend you enjoy your cookies ASAP after receiving them! Alternatively, save them for a rainy day by placing them in the freezer in their original heat-sealed packaging. In the freezer, our cookies should remain fresh for a minimum of 6 months. For reheating instructions, see “What is the best way to reheat my cookies?”